Privacy Policy

Last updated: 19 September 2025 — Omar Odali

Introduction

This Privacy Policy explains how Omar Odali ("we", "us", or "our") collects, uses, and protects your personal information when you use our website, place an order, or interact with our services. By using our services, you agree to the terms described in this policy.

1. Information We Collect

We may collect the following categories of information:

• Personal details: name, phone number, email address, and delivery address.
• Payment information: credit/debit card details and other payment data (processed securely by third-party payment providers).
• Order details: products ordered, preferences, and purchase history.
• Technical data: IP address, browser type, device information, and website usage statistics (cookies and analytics).

2. How We Use Your Information

We use your information to:

• Process and deliver your orders and manage payments.
• Communicate with you about your orders, deliveries, and account.
• Improve our website, products, and customer experience.
• Provide customer support and resolve disputes.
• Comply with legal or regulatory obligations.

3. Sharing of Information

We respect your privacy and will not sell, rent, or trade your personal data. We may share your information only with:

• Service providers: delivery partners, payment processors, and IT providers — only to the extent necessary to complete your order.
• Legal authorities: when required by UAE law or to protect our rights, property, or safety.

4. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure — absolute security cannot be guaranteed.

5. Cookies & Tracking

Our website uses cookies and similar technologies to enhance performance and user experience, analyze traffic, and remember preferences. You may control or disable cookies using your browser settings; please note some features may not function correctly if cookies are disabled.

6. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.

7. Your Rights

Subject to applicable law, you may have the right to:

• Access, correct, or update your personal information.
• Request deletion of your personal data (subject to legal or operational requirements).
• Opt-out of promotional communications.

To exercise your rights, please contact us using the contact details below.

8. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from minors. If you believe we have collected data from a child, please contact us to request removal.

9. International Transfers

We operate primarily within the United Arab Emirates. If personal data is processed or stored outside the UAE, we will ensure appropriate protections consistent with UAE data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last updated" date. Continued use of our services indicates acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Omar Odali
Email: o@omar-odali.com
Phone: +971555012666